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AI OS Enterprise License Agreement

Effective Date: June 1, 2026

This License Agreement (“Agreement”) is a legal agreement between you or the organization you represent (“Licensee,” “you,” or “your”) and AI OS Orchestration Lab (“Licensor,” “we,” “us,” or “our”) governing your use of the AI OS platform under the Enterprise License (“Software”). By purchasing, downloading, installing, or using the Software, you agree to be bound by the terms of this Agreement.

1. Overview

The AI OS Enterprise License is a one-time payment of $4,997 USD that grants a perpetual, self-hosted license to the full AI OS platform. The Enterprise tier includes everything available in the Business License plus enterprise-grade features, integrations, and support.

Enterprise is designed for organizations that require SSO/SAML integration, priority support with target response times, a dedicated support channel, custom agent development assistance, and advanced security configurations. This Agreement governs the rights and obligations associated with your Enterprise License.

2. Grant of License

Subject to the terms and conditions of this Agreement, the Licensor hereby grants you a perpetual, worldwide, non-exclusive license to:

  • Use the Software for any lawful internal business purpose;
  • Deploy the Software on your own infrastructure or cloud hosting environment;
  • Operate the full AI OS platform including all commercial and enterprise modules;
  • Modify the Software for your internal business needs;
  • Create derivative works for your own internal business use.

This license is per-organization. A single Enterprise License covers all employees, contractors, and authorized users within the purchasing organization. The license does not extend to separate legal entities, subsidiaries, or affiliates unless they are explicitly named in the purchase order.

3. What’s Included (Everything in Business, Plus)

The Enterprise License includes all features of the Business License, plus the following enterprise-grade additions:

  • SSO/SAML Integration — Single sign-on support with major identity providers (Okta, Azure AD, Google Workspace, OneLogin);
  • Priority Support — Target response times during business hours (see Section 4). We aim to meet or exceed these targets consistently;
  • Dedicated Slack Channel — Private Slack channel for direct communication with the AI OS support and engineering team;
  • Custom Agent Development Assistance — Up to 5 custom agents developed in collaboration with you during Year 1 (see Section 7);
  • Priority Bug Fixes — Reported bugs are triaged and resolved ahead of non-Enterprise issues;
  • Early Access to New Features — Beta and pre-release features are made available to Enterprise licensees before general release;
  • Deployment Architecture Review — Custom domain and SSL/TLS setup assistance (all self-hosted tiers can use their own domain);
  • Advanced Security Configurations — Assistance with hardened deployments, network isolation, and security policy implementation;
  • 1 Year of Priority Support Included — All support benefits are active for 12 months from the date of purchase (see Section 5).

4. Support Response Times

During the active support period, the Licensor will use commercially reasonable efforts to respond to support requests within the following target timeframes based on issue severity:

SeverityDescriptionTarget Response Time
CriticalPlatform is completely down or non-functional~4 hours
HighMajor feature is broken or severely degraded~8 hours
MediumNon-critical issue affecting functionality~24 hours
LowMinor issue, cosmetic defect, or feature request~48 hours

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST), excluding U.S. federal holidays.

These response times are targets, not guarantees. We take these commitments seriously and strive to meet or exceed them, but actual response times may vary due to issue complexity, volume, holidays, or other factors outside our control.

Important: Support coverage applies to the AI OS platform software itself. It does not cover the availability, uptime, or performance of third-party APIs and services (including but not limited to Anthropic, Google, OpenAI, or any other external provider). Third-party API outages are outside the scope of this support plan.

5. Priority Support

Your Enterprise License includes 1 year of priority support beginning on the date of purchase. During this period, you receive:

  • Access to a dedicated Slack channel with the AI OS team;
  • A named support contact assigned to your organization;
  • Priority bug fixes — your reported issues are triaged ahead of non-Enterprise tickets;
  • Priority feature requests — your feature requests receive elevated consideration in the product roadmap;
  • Full priority support coverage as described in Section 4.

After Year 1, priority support may be renewed at $997/year (see Section 6). If you choose not to renew, your platform continues to function without interruption — only the support level changes. You will revert to community-level support (GitHub Issues).

6. Annual Support Renewal

Priority support renewal is optional and available at $997/year. Renewal extends the following for an additional 12-month period:

  • Priority response times (Section 4);
  • Dedicated Slack channel access;
  • Named support contact;
  • Custom agent development assistance (additional agents beyond the initial 5 may be negotiated);
  • Priority bug fixes and feature requests.

If not renewed, support reverts to community level (GitHub Issues). Your Enterprise License, all features, and all platform functionality remain active permanently. The renewal affects only the level of support you receive — it does not affect your license or software access in any way.

7. Custom Agent Development

The Enterprise License includes assistance developing up to 5 custom agents during the first year of your license. A custom agent is defined as:

  • A new agent role definition with a specific name, personality, and behavioral profile;
  • Specific model routing configuration (e.g., assigning the agent to a particular AI model tier);
  • Custom skills and capabilities tailored to your business processes;
  • Department assignment and integration with your organizational structure.

Custom agent development is collaborative — you define the requirements and use cases, and the AI OS team assists with implementation, testing, and deployment within your instance.

Additional custom agents beyond the initial 5 can be developed at a negotiated rate. Contact [email protected] for pricing.

8. SSO/SAML Integration

The Enterprise License includes SSO/SAML integration support. This allows your organization’s users to authenticate using your existing identity provider rather than managing separate AI OS credentials.

Compatible identity providers include:

  • Okta
  • Microsoft Azure Active Directory (Azure AD / Entra ID)
  • Google Workspace
  • OneLogin

Other SAML 2.0–compliant identity providers may also be supported. Setup assistance is included as part of your Year 1 priority support.

9. Payment Terms

  • License fee: One-time payment of $4,997 USD via Stripe;
  • Annual renewal (optional): $997/year for continued priority support;
  • Upgrade credit: If you are upgrading from a Business License, a $1,997 credit is applied toward your Enterprise purchase — you pay the $3,000 difference;
  • Payment is processed via Stripe Checkout with PCI-compliant payment processing;
  • A license key and access credentials are delivered via email upon successful payment.

10. Your API Keys

AI OS does not provide third-party API keys. You provide your own API keys for all external services, including but not limited to:

  • Anthropic (Claude)
  • Google (Gemini, YouTube Data API, Search Console)
  • OpenAI (if configured)
  • Any other third-party services you choose to integrate

All third-party API usage fees and costs are your sole responsibility. The Licensor has no obligation to cover, reimburse, or offset any API costs you incur.

11. Self-Hosting

The AI OS Enterprise License is a self-hosted product. You are responsible for:

  • Provisioning and maintaining server infrastructure (VPS, cloud, or on-premises);
  • Operating system updates, security patches, and backups;
  • Network configuration, firewall rules, and domain management;
  • Database management and data backups.

Enterprise support includes deployment assistance and an architecture review during Year 1 to help you establish a robust, production-ready environment. Ongoing infrastructure management remains your responsibility.

12. Updates

Your Enterprise License includes lifetime software updates. Updates are delivered via git pull from the private repository. As an Enterprise licensee, you also receive:

  • Early access to beta features before they are released to Business or Community tiers;
  • Release notes and migration guides for major version changes;
  • No obligation to update — you may remain on any version that works for your organization.

13. Restrictions

The following restrictions apply to your Enterprise License:

  • No resale of the license itself — you may not sell, transfer, or sublicense the Enterprise License to another organization;
  • No public redistribution of source code — you may not publish, open-source, or publicly distribute the proprietary source code of the Business or Enterprise modules;
  • No license key sharing — your license key may not be shared across multiple organizations or used in separate production deployments belonging to different legal entities;
  • No removal of license validation — you may not remove, disable, bypass, or tamper with the license validation mechanism.

14. No Warranty

THE SOFTWARE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL THE LICENSOR BE LIABLE FOR ANY CLAIM, DAMAGES, OR OTHER LIABILITY ARISING FROM, OUT OF, OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

The support response times described in Section 4 are targets for initial response to reported issues. They do not constitute an uptime guarantee of your self-hosted instance, nor a warranty of any kind regarding the Software’s fitness for your specific use case.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE LICENSOR’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE LICENSE ($4,997 USD PLUS ANY RENEWAL FEES ACTUALLY PAID).

IN NO EVENT SHALL THE LICENSOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF THE LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16. Refund Policy

  • Full refund within 14 days — if you are not satisfied with the Enterprise License, you may request a full refund within 14 calendar days of purchase. Upon refund, your license key will be deactivated and you must cease use of the Software;
  • After 14 days — no refunds will be issued for the initial license purchase;
  • Renewal payments — annual support renewal payments ($997/year) are non-refundable once processed.

To request a refund, contact [email protected] with your order confirmation and license key.

17. Termination

This License is perpetual and does not expire. However, it may be terminated under the following circumstances:

  • Termination for material breach: Either party may terminate this Agreement if the other party commits a material breach and fails to cure such breach within 30 days of receiving written notice specifying the breach;
  • Effect of termination: Upon termination, all support obligations cease immediately. Your dedicated Slack channel will be deactivated;
  • Software post-termination: The Software may continue to run in its current state, but license validation will fail on restart. You will not receive further updates or support;
  • Surviving sections: Sections 15 (No Warranty), 16 (Limitation of Liability), and any indemnification obligations shall survive termination of this Agreement.

18. Contact

For legal questions, licensing inquiries, or to request modifications to this Agreement:

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